Complaints for Pope Financial Center, Inc in Ontario, CA

800 South Milliken Avenue Suite H
Ontario, CA 91761 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled agreements, misrepresentation of services, and inability to obtain a refund. Complainants allege they paid the company large advance fees to assist them with loan modifications. In some cases, customers complain the company failed to contact their lender, or were unable to negotiate a modification that would remedy their financial problems. Others report that the company fails to provide updates on the status of their modification, or repeatedly asked for the sme information over and over as a stall tactic. Most complainants request refunds and report greater financial difficulties after doing business with the company.

The company responds to some complaints by generally denying refund requests, and reminding complainants that there are no guarantees, and that they consider their fees earned.

Complaint Closing Statistics

0 complaints against Pope Financial Center, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pope Financial Center, Inc complaints