166 inquiries | Long Distance Telephone Companies
(888) 235-2026
http://www.preferredld.com
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Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Most complainants allege deceptive and misleading advertising and unauthorized switching of long distance services. Many customers allege the company representatives claim to be from the customer’s original phone provider. Some customers allege the company changes their long distance provider without authorization causing customers additional fees to change the services back. ~~The company responds to complaints by denying claims they represent other companies alleging the customers agreed to the services issued partial refunds and explain to customers that they are not affiliated with other phone providers.
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Company Info
Preferred Long Distance, Inc. provides a variety of long distance phone service.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Complainants allege unauthorized switches of long distance services. Industry terms for this method or selling tactic is called """"phone slamming."""" We suggest any cancellation be confirmed in writing sent by certified mail to obtain proof of receipt. Another means of cancelling is to complain to your regular carrier. Generally there is a fee to switch back your services and your carrier will bill this company for any charges over and above its rates.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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