Preferred Platinum Plan ratings, reviews and complaints - Adult Entertainment

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive collection invoices for pay per call services that seem unfamiliar or are allegedly not made by the receiver. In some cases the alleged debts are the result of stolen credit card numbers or the complainant being the victim of identity theft. Some customers complain they are asked to pay debts which were previously paid or had been previously addressed with the original creditor. ~~The company responds to most complaints by issuing credits closing accounts or explaining the charges are valid. Other complaints are addressed by asking complainants for further information or paperwork to verify discrepencies.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Preferred Platinum Plan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Preferred Platinum Plan provides adult telephone services.

Primary Contact:	Richard Shapiro (Complaints Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Priority Platinum Plus

PMB

Websites:
There are no additional web sites.

Contacts:

Erin Michaels (Consumer Affairs Representativ)

Carter J. Erickson (VP Corp Develop & General Counsel)

Other Categories:

Collection Agencies

Adult Entertainment

Addresses:

PMB 711 7657 Winnetka Avenue, Canoga Park, CA, 91306

Reputation Report

Preferred Platinum Plan

Complaints and Resolutions

Other Information