Complaints for Preferred Platinum Plan in Canoga Park, CA

7657 Winnetka Avenue, Suite 711
Canoga Park, CA 91306 | Get Directions

(800) 775-1135

http://www.preferredplatinumpl...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive collection invoices for pay per call services that seem unfamiliar or are allegedly not made by the receiver. In some cases the alleged debts are the result of stolen credit card numbers or the complainant being the victim of identity theft. Some customers complain they are asked to pay debts which were previously paid or had been previously addressed with the original creditor. ~~The company responds to most complaints by issuing credits closing accounts or explaining the charges are valid. Other complaints are addressed by asking complainants for further information or paperwork to verify discrepencies.

Complaint Closing Statistics

0 complaints against Preferred Platinum Plan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Preferred Platinum Plan complaints