Preferred World Resorts ratings, reviews and complaints - Time Shares

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the company's marketing practices. Potential customers complain the company fails to disclose the offer for the free computer is conditional. In order to receive the *free computer, recipients must sign a three year contract agreeing to pay $24.99 per month for internet services. Complainants contend they are unaware of the stipulation in question, and are not advised until after the presentation when they receive a merchandise voucher instead of a computer. The company responds to complaints by disputing allegations and claiming customers must have failed to read the information provided to them in association with the offers. One customer received an offer to select from other awards offered. Two complaints are closed as disputed. Customers are not always satisfied with the company's responses. *The word free may be used in advertising when ever the advertiser is offering an unconditional gift. If receipt of the free merchandise is conditional, the advertiser must disclose this condition clearly and conspicuously together with the free offer, (not by placing an asterick or symbol next to "free," and referring to a footnote.) An asterick may be used to impart additional information, prominently disclosed, and NOT as a means of contradicting or substantially changing the meaning of any advertising statement.

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Complaint Closing Statistics

0 complaints against Preferred World Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of timeshare vacation promotions.

Primary Contact:	Gregg McMurtrie
Business Started:	6/13/1966
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers time share resorts via seminar presentations. Customers are solicited by invitation or phone and are advised they are entitled to receive a free pentium computer for attending a sales presentation.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Ramada Vacation Suites

Reno Spa Resort Club

Vacation Spa Resorts, Inc.

Grand Flamingo Terraces

Websites:
There are no additional web sites.

Contacts:

Fred Conte (President)

Peter Malik (Manager)

Other Categories:

Hotels

Reputation Report

Preferred World Resorts

Complaints and Resolutions

Other Information