Premier Auto Brokers ratings, reviews and complaints - Automobile Sub-Leasing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and inability to contact the company. Customers complain that payments are not made on sub-let vehicles by lessees, and the company fails to pay the note as agreed. Complainants allege they are then contacted by the original lien-holder with late or default notices, and as a result, incur derogatory information on their credit reports. Complainants also allege they are unable to locate their subleased vehicle, and the company fails to respond to their inquiries and requests for payment.

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Complaint Closing Statistics

0 complaints against Premier Auto Brokers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is auto sub-leasing services.

Primary Contact:	Joshua Burns (Owner)
Business Started:	5/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Subleasing your vehicle involves both practical and legal considerations. It may seem expedient to sublease your vehicle if, for example, you’re having trouble making your lease payments. But we urge caution. Our experience with similar offers is that the company handling the sublease may fail to fulfill its contractual obligations if the sublessee defaults in his/her payments. Complaints also allege that when this happens they are unable to obtain information about the sublessee from the company, making it impossible for them to collect lease payments or insure or repossess the vehicle.

Before you sublease, be sure your contract doesn’t prohibit it. Read it very carefully, since you may be subject to fines or penalties if you breach your contract. Contact your lessor and tell them what you plan to do. You may be held responsible for whatever your contract requires, such as charges for mileage over the stated limits or damage to the vehicle cause by the sublessee.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Auto Lease Trackers

Auto Lease Traders

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1410 Ritchey Street, Suite A, Santa Ana, CA, 92705

Reputation Report

Premier Auto Brokers

Complaints and Resolutions

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