Complaints for Premier Auto Brokers in Irvine, CA

60 Palatine, #212
Irvine, CA 92612 | Get Directions

(714) 565-0600

http://www.autoleasetraders.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and inability to contact the company. Customers complain that payments are not made on sub-let vehicles by lessees, and the company fails to pay the note as agreed. Complainants allege they are then contacted by the original lien-holder with late or default notices, and as a result, incur derogatory information on their credit reports. Complainants also allege they are unable to locate their subleased vehicle, and the company fails to respond to their inquiries and requests for payment.

Complaint Closing Statistics

0 complaints against Premier Auto Brokers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premier Auto Brokers complaints