Premiere Loan Services, Inc ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Many complainants allege the company failed to contact lenders as promised. In some customers complaint the company fails to respond to their calls emails or inquiries. A few customers complain the company fails to remove their numbers from their calling list.~~The company generally responds to complaints by explaining the services provided to each client were performed according to their contracts in some cases the company provided partial or full refunds or stating the customer has been removed from their calling list. The company responds to other complaints by stating the client is not their client.

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Complaint Closing Statistics

0 complaints against Premiere Loan Services, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing home loans, real estate broker services and loan modification services.

Primary Contact:	Raed Farraj (Manager)
Business Started:	7/25/2008
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01856691
Status: Revoked

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Premier Loan Services

Premiere Loan Services, Inc.

PLS, Inc.

Premiere

Premiere Real Estate & Mortgage

Websites:
There are no additional web sites.