Complaints for Premiere Loan Services, Inc in Upland, CA

561 North Central Avenue
Upland, CA 91786 | Get Directions

(909) 949-2266

http://www.plspros.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Many complainants allege the company failed to contact lenders as promised. In some customers complaint the company fails to respond to their calls emails or inquiries. A few customers complain the company fails to remove their numbers from their calling list.~~The company generally responds to complaints by explaining the services provided to each client were performed according to their contracts in some cases the company provided partial or full refunds or stating the customer has been removed from their calling list. The company responds to other complaints by stating the client is not their client.

Complaint Closing Statistics

0 complaints against Premiere Loan Services, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premiere Loan Services, Inc complaints