Premium Bankcard Service ratings, reviews and complaints - Merchant Credit Card Processing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company makes unauthorized deductions from their bank accounts labeled as service charges which were undisclosed before they agreed to purchase services. Other complainants allege they are unable to process transactions, or that the company fails to adhere to the contract terms and conditions finalized when purchased. Several customers complain the company charges a substancial early termination fee for cancellation which is contrary to the terms of their written agreement, or that they are unable to contact the company to resolve problems. The company responds to most complaints by disputing allegations, and claiming they have adhered to contract terms as agreed, or by indicating that credits or refunds would be applied to customer accounts. Several complaints are closed as unresolved, meaning the customer's are not satisfied with the company's response. In some unresolved cases, complainants are advised they will receive credits or refunds, however, complainants report no credits or refunds are applied to their accounts.

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Complaint Closing Statistics

0 complaints against Premium Bankcard Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is credit card processing services.

Primary Contact:	Damon Jordan (Executive Vice President)
Business Started:	1/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On November 15, 2002, the company's attorney advised our office that business is dissolved. We advise careful consideration of any contractural agreement before making a buying decision. Don't rely on verbal promises. Read and understand all contract clauses paying special attention to service charges, and cancellation clauses. Ask for customer references as well as business references. Many merchant processing companies use various other companies to complete transactions. Find out if other affiliate companies may be responsible or accountable in processing your recievables.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Carl Leonard

Addresses:

19725 Sherman Way Suite 200, Canoga Park, CA, 91303

Reputation Report

Premium Bankcard Service

Complaints and Resolutions

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