Complaints for Premium Bankcard Service in Canoga Park, CA

7657 Winnetka Avenue Suite 409
Canoga Park, CA 91306 | Get Directions

(888) 857-5161

http://www.premiumbankcard.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company makes unauthorized deductions from their bank accounts labeled as service charges which were undisclosed before they agreed to purchase services. Other complainants allege they are unable to process transactions, or that the company fails to adhere to the contract terms and conditions finalized when purchased. Several customers complain the company charges a substancial early termination fee for cancellation which is contrary to the terms of their written agreement, or that they are unable to contact the company to resolve problems. The company responds to most complaints by disputing allegations, and claiming they have adhered to contract terms as agreed, or by indicating that credits or refunds would be applied to customer accounts. Several complaints are closed as unresolved, meaning the customer's are not satisfied with the company's response. In some unresolved cases, complainants are advised they will receive credits or refunds, however, complainants report no credits or refunds are applied to their accounts.

Complaint Closing Statistics

0 complaints against Premium Bankcard Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premium Bankcard Service complaints