Presidential Shutters ratings, reviews and complaints - Shutters Retailing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege poor quality workmanship, difficulty reaching company personnel, and missed appointments. Complaints relating to poor quality allege louvers and sliders break and paint chips or cracks appear shortly after installation. Complainants further allege difficulty getting the company to come out for warranty related issues. Many complain while waiting for warranty repairs, the company sets and misses appointments or gives excuses when calling for status. One complainant was charged $75 for pick up and delivery of warranty work, but the contract makes no mention of said charges. Another complainant paid in full for the shutters and never heard from the company again. Attempts to contact the company resulted in disconnected phone numbers. The company responds to complaints by repainting shutters, offering discounts or partial refunds, remaking and installing shutters. In a few cases, the company offered explanations as to why a refund is not justified. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Presidential Shutters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale, installation and service of window shutters.

Primary Contact:	Dean Crumrine (Owner)
Business Started:	3/1/1996
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 732167
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is required to be licensed through the Contractors State License Board (CSLB). Consumers may obtain licensing information or file a complaint by calling (800) 321-2752, or visiting their website at www.cslb.ca.gov.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

M T M S, Incorporated

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Presidential Shutters

Complaints and Resolutions

Other Information