Prime Resort Rentals ratings, reviews and complaints - Escrow Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving unsolicited phone calls and mail from company representatives advising customers they have a buyer for their listed timeshares. After paying fees and completing the requested paperwork, timeshares are not sold, refunds are not issued, and clients cannot contact the company. Some customers allege, the company continues to solicit them after they have declined the company's services. All complaints remain unanswered. Companies selling timeshares in California may be required to be licensed by the State Department of Real Estate. To verify licensing call, (916) 227-0931 or visit www.dre.ca.gov.

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Complaint Closing Statistics

0 complaints against Prime Resort Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of timeshares.

Primary Contact:	Sheldon Horton (Resident Agent)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company previously operated out of Florida. According to the Better Business Bureau of Florida, the company has an unsatisfactory record due to unanswered complaints. Complaint allegations are similar. According to the Better Business Bureau of Las Vegas, Nevada, this company also has an unsatisfactory record due to unanswered complaints and previously used references to BBB membership in its advertising. This company is not a member and the use of the BBB name and/or logo is not permitted.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Contacts:
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Reputation Report

Prime Resort Rentals

Complaints and Resolutions

Other Information