Complaints for Prime Resort Rentals in Palm Springs, CA

1729 East Palm Canyon Drive Suite C
Palm Springs, CA 92264 | Get Directions

http://www.primeresortrentals....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving unsolicited phone calls and mail from company representatives advising customers they have a buyer for their listed timeshares. After paying fees and completing the requested paperwork, timeshares are not sold, refunds are not issued, and clients cannot contact the company. Some customers allege, the company continues to solicit them after they have declined the company's services. All complaints remain unanswered. Companies selling timeshares in California may be required to be licensed by the State Department of Real Estate. To verify licensing call, (916) 227-0931 or visit www.dre.ca.gov.

Complaint Closing Statistics

0 complaints against Prime Resort Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prime Resort Rentals complaints