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Primo Management Group, Inc

 Member | 4,996 inquiries |
Time Shares

924 N Magnolia Avenue, Suite 202 PMB 1293
Orlando, FL 32803
| Get Directions

(407) 627-1179

http://www.pmanagementgroup.co...

Mon-Thur 10am-7pm EST Fri-10am-5pm EST Sat & Sun: Closed

Company Rating

AA

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Customer Reviews

based on 174 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

proud-member

Proud member since 02/11/2019
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 9/19/2024

It a scam

I hired them in 2020 and they guaranteed to get me out of my contract. I paid $2500.00. I wanted 4 1/2 years with no action. They just kept saying we are working on it. They blamed COVID on the slow process. They told me two years could be my waiting time. I requested a full refund and they agreed. They then ask for another six months. I agreed by way of email. I gave them until May1, 2024 to solve the contract issue of refund me in full. They agreed. They did not make the May 1, 2024 deadline. I asked for a full refund and they denied it. The comapany I have the timeshare with, I have requested out three times. They want me to pay up on the maintenance fees. PRIMO told me to hold off until they contacted my Timeshare company. PRIMO refused to refund my $2500.00 because the Timeshare Company said we can not attempt a cancelation until your maintenance fees are paid up to date. They said paying your maintenance fees is not a guarantee we will release you. This is my third letter from the Timeshare company with that same response. PRIMO said that was an offer to be released thus they owe me nothing. I had that same letter from the timeshare company before I even hired PRIMO. They have always been very polite to me until I requested a refund. The said our file is closed. They promised me a release before May 1, 2024 and did not accomplish it, so they made up some bull.... excuse to save them $2500.00. They can not be trusted and it is a scam and a fraud. I filed a complaint with the BBB after getting "Our files are closed" from PRIMO.

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Complaints and Resolutions

Total Amount in Dispute:
$5,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Primo Management Group, Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Primo Management Group is dedicated to helping you eliminate your timeshare.The process of timeshare elimination is what we specialize in, and we make it simple.

Primary Contact: Israel Sanchez Jr. (Founder and Chair, PMG Inc.)
Business Started: 3/20/2015
Social:
About Primo Management Group, Inc

We utilize our extensive knowledge and experience to find the most effective ways to cancel a timeshare specifically tailored to each client. We get you out of your timeshare obligation forever.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Support
Crystal Floyd (Accounting Manager)
Gabrielle F (Customer Service Manager)
Tim Kearney (Marketing Director)
Tim Kearney