Priority Financial Group ratings, reviews and complaints - Loan Modifications

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various complications with loan modification agreements. Some customers complain of excessive time periods for processing or that the company instructed them to stop making mortgage payments file bankruptcy or other advice that caused further complications to their financial problems. Most complainants request refunds.~~The company responds to complaints by disputing they had not provided services as agreed but generally issued refunds when requested. In some cases customers were asked to sign release forms as a condition of receiving the refund.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Priority Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan modification and mortgage services.

Primary Contact:	David Gomez (President)
Business Started:	3/1/2005
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01789005
Status: Surrendered

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Priority Mortgage Group

P M G

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Mortgage Services

Addresses:

483 West Washington Blvd. Box 1, Montebello, CA, 90640

Reputation Report

Priority Financial Group

Complaints and Resolutions

Other Information