Complaints for Priority Financial Group in San Dimas, CA

457 West Allen Avenue #114
San Dimas, CA 91773 | Get Directions

(888) 255-2103

http://www.pmgfunding.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various complications with loan modification agreements. Some customers complain of excessive time periods for processing or that the company instructed them to stop making mortgage payments file bankruptcy or other advice that caused further complications to their financial problems. Most complainants request refunds.~~The company responds to complaints by disputing they had not provided services as agreed but generally issued refunds when requested. In some cases customers were asked to sign release forms as a condition of receiving the refund.

Complaint Closing Statistics

0 complaints against Priority Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Priority Financial Group complaints