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Priority One Credit Union

131 inquiries |
Credit Unions

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1631 Huntington Drive
South Pasadena, CA 91030 | Get Directions

(626) 441-1999

http://www.priorityonecu.org

Monday - Friday 9:00 am to 6:00 pm Saturday - 9:00 am to 1:00 pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/30/2015 willaim B.

Awful Credit Union

Despite the 5-Star rating, anyone who is considering opening an account at Priority One should first do their homework. This is a company with horrible member service. When I've called and visited, I was forced to meet with poorly trained staff. They seem more interested in pushing a loan than listening to my concerns. Getting them to resolve problems they cause is taxing. As important is that they don't protect assets. In 2009, a receptionist at their Los Angeles office made off with more than $60,000 that she took from member accounts including IRA's. In 2013, an officer made off with more than $1 million in cash which she removed from 2010-2012 from the branch vault. The company is currently involved in several lawsuits including one filed by them, another filed by their former accounting firm and another filed against them by one of their auto brokers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Priority One Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Priority One Credit Union has been in business since 1929, providing full service banking needs including but not limited to opening accounts, applyiing for loans, and virtually access your funds.

Primary Contact:	Alejandra (Alex) Suarez (Credit Resolutions Supervisor)
Business Started:	3/26/1929
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Charles R. Wiggington Sr.

Addresses:

7001 South Central Avenue, Los Angeles, CA, 90001

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