Pro-Artist Group ratings, reviews and complaints - Talent Advertisers - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation of services and difficulty obtaining refunds upon cancellation. Some complaints allege after paying fees, ranging from $250-$350 for photos, web pages and what one client states is an "investment fee", the company fails to fulfill promises of finding acting roles or employment as escorts and fails to represent the client as suggested. Others allege the company fails to acknowledge cancellation requests, denies refunds when services are not rendered, and does not return calls. The company responds to some complaints by denying refunds stating customers received photos and web pages that they signed up for. The company also states they do not suggest that they will represent clients or guarantee employment. In a few cases, the company issued refunds and explained that refunds are made when a customer cancels before services are completed, or offered photography services at no cost. In some cases, the company failed to address allegations that no services were rendered.

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Complaint Closing Statistics

0 complaints against Pro-Artist Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

THis company's business is providing casting services.

Primary Contact:	Don Catalano (Owner)
Business Started:	10/1/2000
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On September 14, 2004, we asked the company to provide substantive evidence that actress, Alison Ball obtained employment after signing up with their agency. Based on their advertising we also believe that any company offering to obtain, procure or assist in obtaining employment is required to register as a talent agent with the Department of Industrial Relations Labor Standards Division. Registration may be checked by calling (415)703-4846. On June 17, 2004, the Better Business Bureau verified this company is not currently licensed as a talent agency with the Department of Industrial Relations Labor Standards Division. California laws relating to "advance fee talent services" allow 10 days to cancel contracts without penalty or obligation. In some cases, refunds must be provided within 48 hours, or the company is required to pay the artist an additional sum equal to the original amount of the fee. Cancellation procedures should be outlined in your contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Pro Artists Group

A Pro Artists Group Company

Websites:

www.proartistsgroup.com

Contacts:
There are no additional contacts.

Reputation Report

Pro-Artist Group

Complaints and Resolutions

Other Information