Complaints for Pro-Artist Group in Los Angeles, CA

8455 Beverly Blvd. Suite 406
Los Angeles, CA 90048 | Get Directions

(323) 653-9500

http://www.hollywood-models.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation of services and difficulty obtaining refunds upon cancellation. Some complaints allege after paying fees, ranging from $250-$350 for photos, web pages and what one client states is an "investment fee", the company fails to fulfill promises of finding acting roles or employment as escorts and fails to represent the client as suggested. Others allege the company fails to acknowledge cancellation requests, denies refunds when services are not rendered, and does not return calls. The company responds to some complaints by denying refunds stating customers received photos and web pages that they signed up for. The company also states they do not suggest that they will represent clients or guarantee employment. In a few cases, the company issued refunds and explained that refunds are made when a customer cancels before services are completed, or offered photography services at no cost. In some cases, the company failed to address allegations that no services were rendered.

Complaint Closing Statistics

0 complaints against Pro-Artist Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pro-Artist Group complaints