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8721 Santa Monica Blvd.
Los Angeles, CA 90069
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Company Rating

F

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company fails to clearly disclose details of their free trial offer, unauthorized credit card charges, and misrepresentation concerning the true nature of products and services. Customers complain, after signing up for a free trial, or agreeing to a one time fee, their credit cards were debited on a monthly basis for $59.99. Most complainants also report they are unable to reach anyone at the company by phone or email to request cancellation.

The company responds in some cases by disputing allegations of non-disclosure. They contend that customers failed to read posted terms and conditions. Other complaints are addressed by offers to explain services, or advisories that refunds are being processed, or have been sent. Some responses were determined to be inadequate as they did not specifically address the complainants allegations. These responses were returned to the company for reconsideration.

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Complaint Closing Statistics

0 complaints against Process at Home closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing televison infomercials for a work at home program involving personal computer services.

Primary Contact: Angela Stevens
Business Started: 11/22/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company appears to offer a variety of services including a work at home opportunity processing rebates for an initial startup fee of between $39 and $197, and a free software download enabeling the user to view 3000 TV channels from their home computer. Although the company's website offers a free software download, it fails to disclose that only the software download is free. Services associated with the download are billed at $59.99 per month.

On-line users should exercise caution when browsing the Internet or responding to spam e-mails with unsolicited offers. Talented individuals can use a Web Page to create a company that looks very legitimate, but just because an ad looks legitimate on the computer screen, is no reason to assume it is. Traditional work-at-home schemes, such as making handicrafts or stuffing envelopes, have been replaced by offers to use your home PC to make money fast in your spare time. Con artists who previously touted scams through newspapers, U.S. mail and telemarketing are using computers to reach potential victims. They can sit at their keyboard and reach hundreds of thousands of people, pretty much for free, in a short period of time. Getting a phony ad or message out is now cheap and easy. To evaluate tempting, on-line solicitations which offer a chance to earn money by working at home, follow the same signals that tip you off to potential frauds in print and other media.

We believe this company's advertising is deceptive and misleading based on their failure to disclose the terms and conditions of their offer, their use of unverifiable testimonials, and their use of high unsubstantiated earnings claims. On November 26, 2008, we wrote to this company asking for contact information for the testimonials used on their website, the names and contact information for the advertised 4,389 people who are earning $225 or more from the comfort of their home; the names and contact information for respondents making $117, 000 a year; and proof of their affiliation with the large corporations listed on their website they claim "need your help from home now." To date we have not received a response.

Watch out for warning signs to questionable online advertising, such as overstated claims of product effectiveness, use of hype titles, exaggerated claims of potential earnings, profits, or part-time earnings, or claims of “inside” information. Also, be leery of offers which require money for instructions or merchandise before telling you how the plan operates, or if they tell you that no experience is necessary. Anyone victimized by work-at-home offers over the Internet can file a complaint online or off-line with their Better Business Bureau. Consumers who remain silent allow others to be swindled by these fraudulent operators.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Sucess Team
Process For Pay
Processforpay.com
Interupdates
Processing at Home

Websites:
There are no additional web sites.

Contacts:

Brian (CSR)
Customer Service
Don Richards
Angela Penbrook (Contact)
Angel Stevens

Other Categories:

Addresses: