Complaints for Process at Home in Los Angeles, CA

8721 Santa Monica Blvd.
Los Angeles, CA 90069 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to clearly disclose details of their free trial offer, unauthorized credit card charges, and misrepresentation concerning the true nature of products and services. Customers complain, after signing up for a free trial, or agreeing to a one time fee, their credit cards were debited on a monthly basis for $59.99. Most complainants also report they are unable to reach anyone at the company by phone or email to request cancellation.

The company responds in some cases by disputing allegations of non-disclosure. They contend that customers failed to read posted terms and conditions. Other complaints are addressed by offers to explain services, or advisories that refunds are being processed, or have been sent. Some responses were determined to be inadequate as they did not specifically address the complainants allegations. These responses were returned to the company for reconsideration.

Complaint Closing Statistics

0 complaints against Process at Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Process at Home complaints