Professional Golf Products ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants state that the company refuses to credit their credit card account at the expiration of the trial period. Complaints for this company alleged dissatisfaction with the clubs, unauthorized credit card debits, and inability to obtain authorization for the return of clubs and credit at the end of the trial period. The company responded to a few complaints by issuing a refund or a credit. Not all customers were satisfied with the company's response. Most complaints have not been answered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Professional Golf Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling golf clubs by offering a trial period.

Primary Contact:	Bill Andrews (CEO)
Business Started:	8/1/1999
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Professional Golf Products?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On June 26, 2001 mail sent to the company was returned by the post office marked "refused". Therefore the Bureau is no longer processing complaints. We suggest that anyone testing golf clubs for this company do so without giving credit card information or payment of any kind. That information should only be given after the trial period, and only then if you want to purchase the equipment. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120 day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Professional Golf, Inc.

True Path Golf Equipment Company, Inc.

New Golf Technologies

P T G

Pro Golf Products

Websites:

Contacts:

Kent Steinbrenner (Admintrative Assistant)

Kevin Hanzi (Contact)

Tony Perrotta (Contact)

Kathryn Newcombe (Accounting Manager)

Kristina Dubner

Addresses:

5150 Candlewood Street Suite 6D, Lakewood, CA, 90712

16462 Gothard Street Suite F, Huntington Beach, CA, 92647

16509 Brookhurst Suite B, Fountain Valley, CA, 92708

Reputation Report

Professional Golf Products

Complaints and Resolutions

Other Information