Complaints for Professional Golf Products in Huntington Beach, CA

16421 Gothard Street Unit A
Huntington Beach, CA 92647 | Get Directions

(714) 596-0104

http://www.4professionalgolf.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants state that the company refuses to credit their credit card account at the expiration of the trial period. Complaints for this company alleged dissatisfaction with the clubs, unauthorized credit card debits, and inability to obtain authorization for the return of clubs and credit at the end of the trial period. The company responded to a few complaints by issuing a refund or a credit. Not all customers were satisfied with the company's response. Most complaints have not been answered.

Complaint Closing Statistics

0 complaints against Professional Golf Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional Golf Products complaints