Progressive Office Products ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege telemarketers misrepresent products offered, or that unauthorized orders are shipped. Other complainants say they are led to believe the company is their regular supplier, or complain prices are exorbitant. The company responds to some complaints by issuing credits, picking up unwanted merchandise, zeroing account balances, and removing names from their mailing lists. The company responded to some complaints by expaining that merchandise is not shipped without obtaining a signature on their confirmation order form. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Progressive Office Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company is a telemarketer of office supplies.

Primary Contact:	Henry Hill (Contact)
Business Started:	1/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies, we urge extreme caution. Insist the caller send a catalog or brochure containing the items in question, along with a price sheet. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jim Snodgrass (Customer Service)

Susan Medina (Owner)

Addresses:

527 East Rowland Ste 203, Covina, CA, 91723

Reputation Report

Progressive Office Products

Complaints and Resolutions

Other Information