Complaints for Progressive Office Products in Covina, CA

629 First Street Suite B
Covina, CA 91723 | Get Directions

(800) 962-1691

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege telemarketers misrepresent products offered, or that unauthorized orders are shipped. Other complainants say they are led to believe the company is their regular supplier, or complain prices are exorbitant. The company responds to some complaints by issuing credits, picking up unwanted merchandise, zeroing account balances, and removing names from their mailing lists. The company responded to some complaints by expaining that merchandise is not shipped without obtaining a signature on their confirmation order form. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Progressive Office Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Progressive Office Products complaints