Prolong Super Lubricants ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the lubricant does not perform as advertised, or damages vehicle parts instead of extending their durability. Other complainants report the company fails to fill orders for the product, and they experience difficulty obntaining refunds. The company responds by issuing refunds, shipping products, or stating customers failed to provide any technical documentations to support their claims. One complaint was closed as disputed; the customer was not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Prolong Super Lubricants closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business manufactures high performance engine lubricants.

Primary Contact:	Elton Alderman (President/CEO)
Business Started:	1/1/1987
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

Agency: Federal Trade Commission (FTC)Los Angele
Description: On September 2, 1999, this company and the Federal Trade Commission entered into a Consent Agreement filed in U S District Court's Central Division of California (Docket # C-3906). The agreement was signed without admission of wrongdoing, and to settle charges brought forth in a previous Complaint filing by the Commission. The complaint alleged the firm made unsubstantiated claims regarding its product Prolong Engine Treatment Concentrate, such as; the additive reduced engine wear; or that it protected against engine breakdowns. The Consent agreement requires the company to substantiate claims made for any product relating to its performance, benefits, efficiency, attributes or use. In addition, the order would bar any future misrepresentations relating to tests, studies or research, misleading demonstrations, pictures, experiments or tests relating to any products' features, superiority or comparability. The Commission will maintain jurisdiction until termination of the Order on November 22, 2019.
Date of Action: 9/2/1999

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Pro-Long Super Lubricant

Websites:
There are no additional web sites.

Contacts:

Josh Munoz (Technical Advisor)

Addresses:

P.O. Box 6879, Burbank, CA, 91510