Complaints for Prolong Super Lubricants in Irvine, CA

6 Thomas
Irvine, CA 92618 | Get Directions

(949) 587-2700

http://www.prolong.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the lubricant does not perform as advertised, or damages vehicle parts instead of extending their durability. Other complainants report the company fails to fill orders for the product, and they experience difficulty obntaining refunds. The company responds by issuing refunds, shipping products, or stating customers failed to provide any technical documentations to support their claims. One complaint was closed as disputed; the customer was not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against Prolong Super Lubricants closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prolong Super Lubricants complaints