Promenade Communications, LLC ratings, reviews and complaints - Buying Clubs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain they incur unauthorized credit card charge for an unsolicited membership package. Complainants are reportedly advised their credit card numbers are obtained from various Internet marketing firms with whom they had previously transacted business. Other complainants report receiving an unsolicited "free trial" membership package with a 30-day, or 10-day negative option clause for cancellation. However, despite prompt cancellations, most incurr charges whether or not cancellations are made within the designated trial periods.The company responds to most complaints by issuing credits to cards and cancelling memberships as requested. Some complaints are closed as unresolved, meaning the customers are not satisfied with the company's response. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Visa has a six month window to dispute charges. Review your monthly statement carefully. If you discover a charge which is unfamiliar, contact the credit card company and dispute the charge.

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Complaint Closing Statistics

0 complaints against Promenade Communications, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a discount buying club.

Primary Contact:	Jerry Parker (Compliance Officer)
Business Started:	2/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Shopping Deals

At Cost

Atcost.com

Gourmet Living

Health Sound

Websites:
There are no additional web sites.

Contacts:

Debbie Guyer (POC)

Micheal Reinstein (Owner)

Owner

Eli Frankel (Director of Customer Service)

Brian Kelly (Owner)

Addresses:

2045 East Mariposa Avenue, El Segundo, CA, 90245

Reputation Report

Promenade Communications, LLC

Complaints and Resolutions

Other Information