Complaints for Promenade Communications, LLC in El Segundo, CA

P.O. Box 946
El Segundo, CA 90245 | Get Directions

(310) 789-1700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain they incur unauthorized credit card charge for an unsolicited membership package. Complainants are reportedly advised their credit card numbers are obtained from various Internet marketing firms with whom they had previously transacted business. Other complainants report receiving an unsolicited "free trial" membership package with a 30-day, or 10-day negative option clause for cancellation. However, despite prompt cancellations, most incurr charges whether or not cancellations are made within the designated trial periods.The company responds to most complaints by issuing credits to cards and cancelling memberships as requested. Some complaints are closed as unresolved, meaning the customers are not satisfied with the company's response. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Visa has a six month window to dispute charges. Review your monthly statement carefully. If you discover a charge which is unfamiliar, contact the credit card company and dispute the charge.

Complaint Closing Statistics

0 complaints against Promenade Communications, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Promenade Communications, LLC complaints