Public Storage, Inc. (Headquarters) complaints

Disputed amount entered is a guesstimate. For the second time, public Storage employees has stolen my stored, insured property. I rented 2 separate storage units at 2 different times, the thieves stole from both storage units. In Charlotte, after I called the Police Department and filed the offense, the thieves returned my property. However, because I only visited my storage unit once before I moved my property out, the thrived returned some of my items but not all. My dolls (2), vaporizer, Cuisinart blender, broom, mop, pressure cooker bathroom supplies, Turkish towels still in the wrapping, never opened or used, glass food storage containers from both of my units, the glass inserts for my dining room table, etc., etc., etc. The thieves put my brand new, not even assembled Kirby vacuum cleaner vac but could not get all of the parts placed back in the one box. They removed my electric heater from its box and placed the Kirby dust bag, manual, and filters in the heater box. The heater was placed in a box where half of its contents were gone.They placed my registered gun in a different pocket book and must have thrown my braided, very old purse away. They didn't repack my braided wicker hamper back, the placed my Mason jars, no tops were replaced, in one of the hampers. I didn't file for insurance, I'm just too upset. I placed my property in a well-known storage company, insured my property and the employees stole as they wanted. Resolution Sought Hire people who will not steel property entrusted to Public Storage. The only persons who had keys to my units (2) were me and Public Storage employees. There is no replacement for my dolls, one of which was porcelain.

Read More

Then, the owner is not responsible for theft by the company's employees? Anyway, thank you. If there are other complaints, I do have the property of other renters. The objects are not mine.

Read More

I have had a unit in the Boca Rio Rd location in Florida for about a year or so. I had auto pay and never missed a payment. The pricing went up every month but this last month it went from $155 to $198 for a small 5x10 . I spoke with Maria who said she would lower it to $100 and I went to the location the following day. The lady there was very rude , said she has no idea who Maria is and would not honor the $100 a month cost she gave me. Said she can charge whatever they want and rates change daily. I went ahead and paid the $175 for August 2025( I rcvd a text they lowered my rate for 3 months to this amount from the $198) I moved to another storage unit place for a 10x10 at $115 a month! Aliya at the Public Storage in Boca stated she cancelled out my account, I could keep the lock and keys and there would be no refund. I am asking for a pro rated refund from August 6th , when I moved out , to the end of the month August 30 2025. Resolution Sought To obtain a pro rated refund as it is unethical to keep money from a customer that has moved out.

Read More

It is unethical business practices to keep money when a client moves out early. I would have never moved out if your company did not change my rate monthly and the last straw for me was when you did a $45 increase from the previous month. I will make sure to NOT refer any more of friends , family or clients to Public Storage. I do not agree at all with not pro rating a refund but I guess this is how you are a multi million dollar company...screwing over the people out of money . who brought business in the 1st place.

Read More