Complaints for Public Storage, Inc. (Headquarters) in Glendale, CA

Complaints	Type of response
7	Making a full refund, as the consumer requested
3	Making a partial refund
53	Agreed to make an adjustment
0	Refusing to make an adjustment
60	Refuse to adjust, relying on terms of agreement
2	Unanswered

125 complaints against Public Storage, Inc. (Headquarters)

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4/1/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $363.00 Amount Settled: $0.00

Customer Complaint

3/9/2026

Dear Public Storage Management, I am writing to formally express my concern regarding the recent price increase for Unit 3214, which has risen from $265.00 to $363.00. This $98.00 monthly increase represents a significant financial burden. I believe the current rate does not accurately reflect the value of my specific unit. My storage is located on the third floor at a considerable distance from the elevator, and I frequently experience delays due to the limited availability of moving carts. As a loyal customer who has referred four new tenants to your facility, I find this steep increase disappointing. I chose Public Storage based on your commitment to being customer-focused, yet this sudden adjustment feels like a penalty for long-term tenancy rather than a reflection of valued support. I respectfully request an account review to consider the following: Reducing my monthly rate for the next six months and adjusting the increased payment that was applied today. I look forward to your prompt response regarding this matter. Sincerely, Carmela Rogers 63376054 Resolution Sought Reducing my monthly rate for the next six months and adjusting the increased payment that was applied today.

Company Response

3/18/2026

Dear Ms. Rogers, Thank you for reaching out and for taking the time to share your concernu. We truly appreciate the opportunity to review your experience, and we value your feedback as it helps us continue to improve our service. Your rental agreement with Public Storage is on a month to month basis, offering flexibility to accommodate your individual storage needs. We understand that rent increases can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Please know that Public Storage continually works to remain competitive in the marketplace while maintaining well kept facilities and quality service for our customers. As outlined in your Rental Agreement, monthly rent, fees, and other charges may be adjusted by the owner with written notice provided at least thirty (30) days prior to the effective date. Any such adjustments do not alter the remaining terms of the agreement, which remain in full force and effect. Our records indicate that a Rent Increase Notice was sent to your email address on January 27, 2026. This notice advised that effective March 1, 2026, your monthly rent would increase to $344.00, plus $19.00 for insurance, for a total of $363.00. As a gesture of goodwill, we were able to maintain your current monthly rent rate of $265.00, including insurance, for an additional three months beginning April 1, 2026, also including May, and June. Effective July 1, 2026, your rent will revert to the previously communicated amount of $344.00, plus $19.00 for insurance total $363.00, as stated in the Rent Increase Notice sent on January 27, 2026. Please note this information, as no additional notice will be sent. If the pricing continues to be a concern, we would be happy to review what you're currently storing together and see if there may be a more affordable unit that would still meet your needs. Please feel free to contact your Property Manager, who would be glad to assist you further. We consider this BBB complaint closed.

Customer Rebuttal

3/21/2026

Dear Public Storage Management, I am writing to formally contest the recent $100.00 price increase on my storage unit. This significant escalation appears to contradict your mission statement regarding exceptional service and making life easier for your customers. The new rate of $344.00 for my third-floor unit, which is located a considerable distance from the elevator, exceeds the current market rate of $342.00 that you are advertising today, March 21, 2026, for a ground-floor unit of the same size. It is unclear why a less accessible unit would command a higher price than a premium ground-floor unit. Furthermore, the current facility conditions do not reflect the quality of service used to justify these increases. There is frequently an insufficient supply of moving carts, making it difficult to access third-floor units. To improve the facility, I recommend increasing the availability of moving carts and providing small disposal areas to allow tenants to maintain the cleanliness of their spaces. Given these discrepancies and the lack of a predictable standard for rate adjustments, I am requesting March rate difference be credit back to account, rate increase take effect 11/1/2

Company Final Response

3/31/2026

Ms. Rogers, As a gesture of customer appreciation, we will be applying a $98.00 credit adjustment, which will be reflected toward your April rent. We hope this helps address your concern. If pricing continues to be a challenge, we would be more than happy to review what you are currently storing and explore whether a more affordable unit option may be available that still meets your needs. Please don’t hesitate to reach out to your Property Manager, who would be glad to assist you further. Please note that carts are available at select locations on a first-come, first-served basis. We recommend calling ahead or scheduling an appointment to ensure assistance is available when you need it. We truly appreciate you taking the time to share your feedback and allowing us the opportunity to assist you. At this time, we consider this BBB complaint resolved.

3/17/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/24/2026

I needed to bring my RV to storage. First there was 2' of snow in the entire facility. I was understanding and waited 1 week to return and find a trailer in my parking space. I have had to pay another facility for storage while I'm waiting that cost me 200 dollars. I've waited for another week and the trailer is still in my space. Resolution Sought 200 dollar credit

Company Response

3/4/2026

Dear Mr. Delligatti, Thank you for reaching out and for submitting your concerns to the Better Business Bureau. We appreciate the opportunity to address your experience and value all customer feedback. Your District Manager Felicia has attempted to reach out to you on February 20, 2026, and again on February 21, 2026, left a voicemail each time. I want to make sure we connect, as I'd like to review your concerns directly with you. Regarding the recent inconvenience during the snowstorm: our Property Manager did allow another vehicle to temporarily use your assigned space, and I understand the frustration this caused. You were relocated to a new parking space, and that transfer was completed last Friday. Since your trailer was simply moved to a different spot—not removed from the facility—you did not complete a move out. At this time, I'm able to issue a credit for your March rent, and I also see that a $25 credit has already been applied. However, we will not be issuing a $200 credit, as our team-maintained communication with you during the situation and notified you when the other vehicle had been moved, offering you the option to return to your original space, which you declined. Please reach back out to me as soon as possible, regarding this resolution and ensure all your questions are addressed.

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