Public Storage, Inc. (Headquarters) complaints

Dear Ms. Turner, Thank you for bringing your concerns to our attention. We understand how frustrating this situation has been and appreciate the opportunity to address your complaint. After reviewing the matter, your District Manager Brad was able to speak with you today regarding your concerns. During the conversation, it was explained that your unit remains locked due to an outstanding balance on the account. You advised that you would review your schedule and determine a time when you can visit the property to make your October payment. Once the outstanding balance is paid, your access to the unit will be restored. The Property Manager will personally accompany you to the unit and assist with removing the combination lock to ensure you are able to access your belongings. Regarding your concerns about potential tampering or missing items, we understand the seriousness of these allegations. At this time, we are not aware of any evidence confirming that property was removed from your unit. Once access is restored, you will have the opportunity to inspect the contents of the unit and determine whether anything is missing. Our record show that at the time of rental you signed up for Orange Door insurance. Please see the provision outlined in your rental agreement: That all personal property is stored at the occupant’s sole risk and that maintaining insurance coverage is the occupant’s responsibility. The agreement also states that the owner and its agents are not responsible for loss or damage to stored items. Public Storage is not an insurance company. We encourage you to contact the property directly to schedule a mutually convenient time to visit the facility and resolve the remaining account balance. We remain committed to assisting you and bringing this matter to a satisfactory resolution. If you have any further questions, please reach out to your District Manager Brad. @ 817-237-0850. We consider this BCA complaint closed.

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Ms. Turner we were notified that you will be here on Thursday at 11:00 a.m. to get your key. If you have any other questions, please reach out to your District Manager Brad@ 817-237-0850. We consider this BCA closed.

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Dear Ms. Gonzales, Thank you for contacting us and for submitting your concerns to the Better Business Bureau. We understand how upsetting the loss of personal belongings can be, and we sincerely regret the distress this situation has caused. After a thorough review of your account, our records show that your unit was sold through the lien sale process due to non-payment. Our records further indicate that all required notices were sent to the same email address provided on your Rental Agreement and referenced in your BBB complaint. These communications included: Notice of Enforcement of Lien sent on August 19, 2026 Past Due Reminder notices Auction Email Reminder notices Monthly invoices Lien Sale Reminder notice In addition to these email notifications, multiple attempts were made to contact you by phone regarding the delinquent status of your account. On September 23, 2026, your District Manager, Jeremy, spoke with you regarding the balance due and the payment required to prevent the lien sale. During that conversation, he also explained that your ability to make payments through the online payment application had been restricted due to multiple returned checks and credit card chargebacks on the account. As a result, the restriction could not be removed, and payment was required by money order. Our review confirmed that the lien and auction process was completed in accordance with the terms of the Rental Agreement and applicable state lien laws. As a courtesy, we requested that the auction purchaser return any personal photographs, documents, or other sentimental items. Unfortunately, no such items have been returned to the property. Should any items be received, we will contact you promptly. While we sincerely sympathize with your situation and understand your disappointment, our review determined that the lien and auction process was handled appropriately and in compliance with all applicable requirements. Therefore, we are unable to grant the accommodation requested. We appreciate the opportunity to review and respond to your concerns and consider this matter closed.

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