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Quest Preservation

507 inquiries |
General Building Contractors

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1167 Warner Avenue
Tustin, CA 92780 | Get Directions

(714) 408-1855

http://www.questhp.com

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/12/2016 James B.

Shoddy workmanship and no support by management to resolve the issues

I hired Quest Preservation to work on two rental units. Their workers did terribly shoddy work and management did little to resolve those issues. It has been more than six months since I hired them and I am still dealing with the long term effects and property damage that was caused by their shoddy work. We experience problems with painting, problems with counter installations, lots of problems with plumbing. We hired them to put in a new sink and all the connections below the sink were leaking because they did not install the correct parts. They left the air supply to the dishwasher disconnected which left the drain pipe to the dishwasher filled with debris and rotting food. The connection between the garbage disposal and the plumbing did not fit the plumbing for the drain system. Complaints to the owner did nothing to resolve this. I would avoid them at all costs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Quest Preservation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At Quest Preservation we provide general building, home preservation, landscaping and maintenance services since January 2009. We focus on renovation, repairs and remodeling to quickly prepare properties for sale or rent in safe, habitable codition.

Primary Contact:	Kevin Merrett (President)
Business Started:	2/14/2008
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 958685
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Quest Home Preservation, Inc

Quest H P

Websites: