Quick Lift Towing, Inc. ratings, reviews and complaints - Automobile Towing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complains alleging vehicles are towed illegally that charges are excessive or that vehicles are scratched or damaged by the company. Some complainants allege their vehicles are towed without the authorization of property owners when disability placards are displayed or when their vehicles were parked between five minutes and less than an hour. Others claim the tow truck drivers request cash payments upfront starting at $120.00 prior to impounding vehicles with claims that charges would increase to hundreds of dollars more at their storage yard. In some cases customers report that the company uses intimidation tactics and fails to provide paperwork and other legal disclosures that are required by law.

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Complaint Closing Statistics

0 complaints against Quick Lift Towing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing automotive towing services.

Primary Contact:	Haim David Abergal (President)
Business Started:	6/10/2002
Social:

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Licensing

Companies who operate any commercial motor vehicle on the public highway is required to obtain a Motor Carrier Permit (MCP). Some commercial motor vehicles are exempt. All motor carriers are required to obtain a California Identification Number also known as a CA#. For the most up-to-date information regarding the license status consumers may write to the Department of Motor Vehicles Motor Carrier Branch - G875 P.O. Box 932370 Sacramento CA 94232-3700 call (916) 375-2810 or visit their website www.dmv.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

New consumer protection laws in California went into effect on January 1 2007 and has tightened existing towing regulations and added criminal penalties for certain violations. Under the law towing companies are required to obtain written towing authorization from property owners prior to any tow and present it to the vehicle owner prior to obtaining payment keep records for a period of three years for inspection by law enforcement of all towing authorizations and photographs of vehicles illegally parked in front of fire hydrants or blocking entrances. The law also requires towing companies and their drivers to immediately and unconditionally release a vehicle that is still on private property and to make a good faith inquiry of the property owner or agent that the vehicle being towed was unlawfully parked for at least one hour before commencing a tow. Violations of any of these provisions are criminal misdemeanors.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Syl Valentino (Owner)

Reputation Report

Quick Lift Towing, Inc.

Complaints and Resolutions

Other Information