Complaints for Quick Lift Towing, Inc. in Los Angeles, CA

2755 Fruitdale Street
Los Angeles, CA 90039 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complains alleging vehicles are towed illegally that charges are excessive or that vehicles are scratched or damaged by the company. Some complainants allege their vehicles are towed without the authorization of property owners when disability placards are displayed or when their vehicles were parked between five minutes and less than an hour. Others claim the tow truck drivers request cash payments upfront starting at $120.00 prior to impounding vehicles with claims that charges would increase to hundreds of dollars more at their storage yard. In some cases customers report that the company uses intimidation tactics and fails to provide paperwork and other legal disclosures that are required by law.

Complaint Closing Statistics

0 complaints against Quick Lift Towing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Quick Lift Towing, Inc. complaints