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R & B Auto Center, Inc

776 inquiries |
Used Car Dealers

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16020 Foothill Blvd.
Fontana, CA 92335 | Get Directions

(909) 829-1140

http://www.randbautocenter.com

Sales Hours: Monday-Sunday: 9:00 AM-8:00 PM
Service Hours: Monday-Friday: 9:00 AM-5:00 PM

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/25/2021 Andrew B.

Do not buy vehicles from this used Dealership or get your vehicle serviced by this service center!!

I bought an SUV from this dealer 4 months ago and they said that it went through their AAA Certified Service Center for oil change and full vehicle inspection. While being inspected, they failed to notice the oil and grime build up down the front of the motor and around the oil pan. On top of it all they didn't even check coolant levels or where the grime build up was coming from and then put it on the lot for sale!! So, after the first oil change since I have owned it, I have spent $1200 for coolant leak repair and an oil change so far. Now I'm having to take it in for a check engine light so we'll see how far this goes. I talked to the dealer about this and they passed me on to the service center and I asked about the coolant level being checked in their inspection. They said that all they do is a coolant system pressure check and I would have to bring it in to have it checked out! So, I asked them if they were going to haul it all the way from Nevada to their service center and they said they wouldn't be able to help me. In short, don't BUY from this dealership or use this service center because they can't even back up their AAA certified inspections or services and the vehicles the dealership sales!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against R & B Auto Center, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are a full service dealership and repair facility. We have a full inventory of certified preowned automobiles to choose from. We can help find you financing also.

Primary Contact:	Joe Dersch (Business Manager)
Business Started:	12/10/1991
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 165679
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Sales Department

Service

Rick Braun (Vice-President)

Addresses:

P.O. Box 1659, Fontana, CA, 92334-1659

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