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R L General Contracting

151 inquiries |
General Building Contractors

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328 238th Place
Carson, CA 90745 | Get Directions

(714) 396-2748

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/14/2013 Ghel

Substandard work and failed to complete job as per contract

So relieved that my cousin finally fired this good for nothing contractor (rene layug) whom she contracted to do the bathroom renovation. He was Highly recommended by a friend so we never thought was a crook!!!!!! He was supposed to finish his job in a months time but after 6 weeks the work is not even halfway done. We had a site super from my work check the bathroom and was told that his work were substandard. It wouldnt pass inspection. The tiles were unevenly installed,regular drywall were used instead of greenboard, plumbing fixtures were not replaced and even up to now he hasnt delivered the sliding door for the shower. He didnt secure a permit from the city which is required by the City. Even the mexican guy he contracted commented that rene is not as good as he claims to be and that he doesnt know what he's doing He even stole the 3 stainless handrails that he removed from our bathroom !!!!!!! So if you are looking for a contractor, please refrain from committing the same misake we had. DO NOT USE RL GENERAL CONTRACTING owned by RENE LAYUG

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against R L General Contracting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

R L General Contracting has been a general contractor since 1989.

Primary Contact:	Rene H. Layug (Owner)
Business Started:	3/2/1989
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Licensing

California State Contractors License Board

Verified License

License Number: 558915
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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