R V Performance Connection ratings, reviews and complaints - Recreational Vehicles Equipment, Parts and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, receipt of damaged or defective merchandise or failure to provide refunds and exchanges. Other complainants allege they receive no delivery at all. The company responds in some cases by shipping orders, providing refunds, or offering explanations. Two complaints are unresolved, meaning customers are not satisfied with the company's responses. Many other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against R V Performance Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling R V parts and accessories.

Primary Contact:	R Jacobs (Owner)
Business Started:	4/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The FTC's Mail Order Rule, requires the seller to ship ordered products within 30 days of the sale transaction to buyers. If the company cannot comply with the 30 day period, they are required to send written notification to the buyer, informing them of the delay, and giving customers the option of agreeing to wait, or have their money returned within seven days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

R V Performance Connection

Complaints and Resolutions

Other Information