Complaints for R V Performance Connection in San Clemente, CA

930 Calle Negocio, Suite A
San Clemente, CA 92673 | Get Directions

(949) 366-9590

http://www.preformancecombos.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, receipt of damaged or defective merchandise or failure to provide refunds and exchanges. Other complainants allege they receive no delivery at all. The company responds in some cases by shipping orders, providing refunds, or offering explanations. Two complaints are unresolved, meaning customers are not satisfied with the company's responses. Many other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against R V Performance Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

R V Performance Connection complaints