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Home Miscellaneous Products Manufacturer Razor USA, LLC.

Razor USA, LLC.

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Miscellaneous Products Manufacturer

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P.O. Box 3610
Cerritos, CA 90703 | Get Directions

(866) 467-2967

http://www.razor.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/6/2022

Fraud! Buyer Beware of Return Policy!

Ordered 2 Rx200 Jeep Scooters from Razor USA LLC, they handed off to a 3rd party for delivery (local) Helm Promotions LLC. Both scooters are unusable as they are made for children. My wife and I are over 6 feet tall. When inquiring about returns, we were told they would not accept returns as these were customized. We did not offer, nor were we asked for measurements/weight etc... Why are there not returnable? They are unused, well within the 30 calendars, etc... We have been given the run around over and over, asked to speak with supervisors, no response, no return calls. This is fraud! We are out of nearly $1000.00 (including shipping)! And we cannot not use these children's scooters. We are referred to one company after another for resolution w/no success, this is unacceptable! Ultimately Razor is accountable as the order was placed with them! Their logo is on the purchase order, Packing List and receipt! Buyer beware! We have referred this matter to our credit card company, hopefully they will hold this company accountable for a quick return and reimbursement!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Razor USA, LLC. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Since 2000, Razor USA, LLC. provides a full line of Scooters that Inspire and Excite Riders everywhere. Product include Kick Scooters, Pro Accessories, Electric Scooters, Electric Ride Ons, Caster Driven, Rip Stik and Accesories.

Primary Contact: Joanne Nash (Contact)
Business Started: 10/30/2000
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Razor USA
Razor USA

Websites:
There are no additional web sites.

Contacts:

Teri Spicer (Customer Services MGR.)
Calvin Carlton (President)
Joann Nash (customer service)

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Addresses:

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