RefiSoup, Inc ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts excessive delays for services and that the company fails to honor their refund guarantee if no loan modification is performed. Clients complain they pay large advance fees for loan modification services with the understanding that if no modification is negotiated their money will be returned minus a $395 processing fee. Some complainants allege they were instructed to stop paying their lenders which placed them in greater financial difficulty. Most complainants report being given the run around and are requesting refunds.~~The company responds to complaints by denying refund requests based on contract terms and conditions or by disputing the complainantâ€™s allegations and blaming delays and failures to negotiate loan modifications on the complainants for not supplying necessary requested documents. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against RefiSoup, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing advace fee real estate brokering services.

Primary Contact:	Simon Yarandi (President)
Business Started:	4/4/2008
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01851036
Status: Revoked

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Greenleaf, LLC

Greenleaf Legals

Refisoup.com, Inc.

Greenleaf Legal Services, LLC

Refisoup.com

Websites:

Contacts:

Tony Joon Hyun Kim (Broker)

Max Gaffare

May Khoury (Director of Operations)

Paul Bain

Tina Shorter (Loan Modification Specialist)

Addresses:

27271 Las Ramblas, Suite 301, Mission Viejo, CA, 92691

Reputation Report

RefiSoup, Inc

Complaints and Resolutions

Other Information