Complaints for RefiSoup, Inc in Aliso Viejo, CA

33 Journey Drive Suite 250
Aliso Viejo, CA 92656 | Get Directions

(888) 326-3303

http://www.greenleafloanmods.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts excessive delays for services and that the company fails to honor their refund guarantee if no loan modification is performed. Clients complain they pay large advance fees for loan modification services with the understanding that if no modification is negotiated their money will be returned minus a $395 processing fee. Some complainants allege they were instructed to stop paying their lenders which placed them in greater financial difficulty. Most complainants report being given the run around and are requesting refunds.~~The company responds to complaints by denying refund requests based on contract terms and conditions or by disputing the complainantâ€™s allegations and blaming delays and failures to negotiate loan modifications on the complainants for not supplying necessary requested documents. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against RefiSoup, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

RefiSoup, Inc complaints