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Regal Certified Carpet Cleaning & Restoration

925 inquiries |
Water Damage Restoration Services

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22024 Lassen Street #102
Chatsworth, CA 91311 | Get Directions

(877) 772-3725

http://www.regalrestoration.ne...

Company Rating

AAA

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Customer Reviews

based on 40 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/5/2021 debby M.

A very bad experience

I had a very bad experience with Regal Certified Carpet Care. The price was about $100 more than I was told. The carpet was not stained or very dirty The carpet had a terrible smell and I could not sleep in my room for over a week I called in a restoration company and they told me I need to have the carpet cleaned again. Alfredo did it even though he denied that it smelled. The second cleaning removed the oder that was there, but the cleaning left me with a extremely wet closet. After 8 very wet towels would not help I got a shop vac and removed over a quart of water. I have worked over nine hours on this. I am still using a heater and have had to remove part of the carpet in the closet. It has been over 4 days and it is still not all dry. Alfredo refused to come back and remove the water He said he did not use water. Of course we all know that steam is water. I have been working on this problem for days. I am 88 years old and have arthritis and a very bad back This has been an extremely bad experience for me I still have not been able to sleep in my room as I have to leave all the windows and doors open to help the room dry. Regal has not been helpful in this matter and Alfredo said he never wanted to see my face again. I have been very polite to the Company. I definitely would not recommend Regal Carpet Care.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Regal Certified Carpet Cleaning & Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Regal Restoration provides residential and commercial water, fire and mold damage restoration services in the Santa Clarita, San Fernando Valley, Ventura County and Los Angeles County areas.

Primary Contact:	Danny Forster (Owner)
Business Started:	8/18/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Regal Emergency Services, Inc.

Certified Carpet Care

Regal Carpet Steam Cleaning

Regal Carpet

Regal Restoration

Websites: