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Regal Certified Carpet Cleaning & Restoration complaints

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22024 Lassen Street #102
Chatsworth, CA 91311 | Get Directions

(877) 772-3725

http://www.regalrestoration.ne...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Regal Certified Carpet Cleaning & Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Regal Certified Carpet Cleaning & Restoration

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12/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

I had a very bad experience with Regal Certified Carpet Care . The price was about $100 more than I was told. The carpet was not stained or very dirty. The carpet had a terrible smell and I could not sleep in my room for over a week I called in a restoration company and they told me I need to have the carpet cleaned again. Alfredo did it even though he denied that it smelled. The second cleaning removed the oder that was there, but the cleaning left me with a extremely wet closet. After 8 very wet towels would not help I got a shop vac and removed over a quart of water. I have worked over nine hours on this. I am still using a heater and have had to remove part of the carpet in the closet. It has been over 4 days and it is still not all dry. Alfredo refused to come back and remove the water He said he did not use water. Of course we all know that steam is water. I have been working on this problem for days. I am 88 years old and have arthritis and a very bad back This has been an extremely bad experience for me I still have not been able to sleep in my room as I have to leave all the windows and doors open to help the room dry. Regal has not been helpful in this matter and Alfredo said he never wanted to see my face again. I have been very polite to the Company. I definitely would not recommend Regal Carpet Care. Resolution Sought Repair my carpet

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