Reliant Recovery Services, Inc. ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they are dissatisfied with the behavior of company personnel and receiving phone calls at their place of employment. Other customers dispute the amount of the debts claim the debts are not theirs or that they did not receive notification that the debt is owed. Some customers state they did not receive proof of the debt. Most debts in question are allegedly in connection with work performed by Western Dental Services. The company responds to some complaints by correcting credit report information closing accounts providing verification of the debt accepting payment arrangements or indicating notices were mailed out. To complaints regarding the phone calls the company responds by deleting the work number from their database or explaining that the calls are made to schedule payment arrangements. In other cases the company claims the customer owes the balances did not make payments as scheduled and state customers are contractually obligated to pay for services rendered. The company also referred a few customers to contact the police to report fraud when they disputed the validity of the debt.

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Complaint Closing Statistics

0 complaints against Reliant Recovery Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Reliant Recovery Services, Inc. provides collection services.

Primary Contact:	Joe Chiappone (Controller)
Business Started:	12/15/1981
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including threats harassment and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation you are not required to pay the debt.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Reliant Recovery Collection Agency

Reliance Recovery Systems

Websites:
There are no additional web sites.

Contacts:

Virginia Chiappone (President)

Don Stuart (General Manager)

Addresses:

P.O. Box 2449, Monrovia, CA, 91016

Reputation Report

Reliant Recovery Services, Inc.

Complaints and Resolutions

Other Information