Renaissance Resource Center ratings, reviews and complaints - Debt Relief Services - requested information not provided to BBB

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company withdrew money without authorization or forfeited refunds prior to the customer's acceptance into the program, or before receipt of an information packet, and fails to provide credit repair services.

The company responds to complaints by giving explanations of services performed, including ordering credit reports, providing credit and debt counseling, and sending letters. The company also advises that they are successful in deleting some items off of the clients credit report upon receipt of requested documents. The company issued refunds to some complainants. In some cases, the company offers to continue services, or apologizes for misunderstandings.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Renaissance Resource Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering non-profit debt and credit counseling services which includes debt reduction and elimination, credit profile rehabilitation, financial planning and tax counseling.

Primary Contact:	Santi Khamvongsa (President)
Business Started:	12/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Credit counselors perform services that include education and counseling and debt management, whereby they collect money from you and make monthly payments to your creditors. Credit counseling organizations are nonprofit organizations and are, therefore, exempt from the provisions, including licensing, that would otherwise apply. They are subject to limitations on what they can charge you. For example, if they make payments to your creditors of $300 in a month and may charge only the lesser of 6.5 percent or $20, their charge could be no more than $19.50.

Debtors may not realize that if their creditors do accept a negotiated settlement, the amount forgiven constitutes taxable income.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

This company may still be operating in Las Vegas, Nevada. Directory assistance for that area has a listed business telephone number of 702-227-6590, however, our attempts to contact the company by phone have been unsuccessful. The phone was not answered. If you have transacted business with this company, and feel you may be a victim, please contact Mr. Gary Rhoades, Consumer Protection Unit Attorney, at the Santa Monica City Attorney's office. He can be reached at 310 458-8348.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

FMS

Achieve Financial Goals

Credit Guard

Master Credit Corporation

Websites:
There are no additional web sites.

Contacts:

Tim Clark (Founder (President-former))

Ingrid Alonzo (Program Director)

Other Categories:

Credit Repair Services - Advance Fee

Addresses:

429 Santa Monica Blvd. 300, Santa Monica, CA, 90401

429 Santa Monica Blvd #300, Santa Monica, CA, 90401

Reputation Report

Renaissance Resource Center

Complaints and Resolutions

Other Information