Complaints for Renaissance Resource Center in Los Angeles, CA

11301 West Olympic Blvd Suite 702
Los Angeles, CA 90064 | Get Directions

(800) 562-7205

http://www.mastercredit.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company withdrew money without authorization or forfeited refunds prior to the customer's acceptance into the program, or before receipt of an information packet, and fails to provide credit repair services.

The company responds to complaints by giving explanations of services performed, including ordering credit reports, providing credit and debt counseling, and sending letters. The company also advises that they are successful in deleting some items off of the clients credit report upon receipt of requested documents. The company issued refunds to some complainants. In some cases, the company offers to continue services, or apologizes for misunderstandings.

Complaint Closing Statistics

0 complaints against Renaissance Resource Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Renaissance Resource Center complaints