Total Amount in Dispute:
$1,000.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Some complainants allege credit cards are charged without authorization or the company makes unexpected visits at their homes and/or work place for payment calls friends family and all numbers on account when payments are late. Other complainants allege poor product quality such as tires wear out prematurely or are sold with missing parts and/or wrong parts. A few allege the full price are not disclosed for tires and insurance or the warranty information is not provided at time of purchase. ~~The company responds on a few occasions by removing the complainant’s phone numbers from their systems and discontinuing all calls. or claiming that they follow all FDCPA guidelines. They offered one consumer replacement parts. ~~
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