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Home Automobile Tires Retail Rent-A-Wheel Complaints and Resolutions

Rent-A-Wheel complaints

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11726 San Vicente Blvd. Suite 400
Los Angeles, CA 90049 | Get Directions

(888) 505-8473

http://www.rentawheel.com

Monday - Friday: 10:00 am - 7:00 pm
Saturday: 9:00 am - 6:00 pm

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Total Amount in Dispute:
$2,935.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege credit cards are charged without authorization or the company makes unexpected visits at their homes and/or work place for payment calls friends family and all numbers on account when payments are late. Other complainants allege poor product quality such as tires wear out prematurely or are sold with missing parts and/or wrong parts. A few allege the full price are not disclosed for tires and insurance or the warranty information is not provided at time of purchase. ~~The company responds on a few occasions by removing the complainant’s phone numbers from their systems and discontinuing all calls. or claiming that they follow all FDCPA guidelines. They offered one consumer replacement parts. ~~

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Complaint Closing Statistics

5 complaints against Rent-A-Wheel closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

5 complaints against Rent-A-Wheel

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2/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $735.00 Amount Settled: $0.00

Customer Complaint

1/7/2025

First in may 2024 I went to get lease tires for a truck i told the lady their that I needed to make a payments monthly she put them weekly I had tried to keep up with it and las week I did the payment and they told me it was the las one today i call to do it and know they say I owe them 735 because the payment was do on the 24 of dicember 2024 and that it had expired and know I need to pay 735 and the day to last payment say due on or before 12/28/2024 I pay today what supposly owe to close the account Resolution Sought I only want to pay what it was my last payment I really have hard time paying every week and know they are saying I owe more

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5/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

This company told me they did not have auto pay when I signed my documents and told me that I would have to call in to make the payments when they are due. However, since then they have numerous of times charged my card without authorization for any of the charges as well as charging my card for amounts that are larger than what I owe. When speaking to the manager of that location he threatened me on multiple occasions about filing theft when I don't owe him money as well as he has fabricated the amount I owe on my account to make it further behind then what it is… I will be pursuing legal action however this needs to be reported everywhere because I'm not the only person with this company this is happening too. Resolution Sought I need the business to stop unauthorized charges on peoples cards as well as not have there manager in charge call people and threatening them to get things done.

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