Rent Ready ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to provide placement in rental properties, rental listings contained information that was outdated, or did not meet the specifications desired by renters. Some customers complain landlords are unaware prospective tenants are charged fees. All complainants request refunds and are denied. The company responds in a few cases by explaining why no refunds are given. They claim their refund policies require customers to visit their office twice weekly to pick up new listings for 90 days before they become eligible for a refund. Some complainants are dissatisfied with the company's response claiming their refunds were denied after picking up the listings twice a week.

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Complaint Closing Statistics

0 complaints against Rent Ready closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering rental vacancy listings for a fee of $195.00

Primary Contact:	Marilyn Brome (President)
Business Started:	12/1/1999
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

IE Management

Rent Ready Home Placement

Websites:
There are no additional web sites.

Contacts:

Randy Yates (Owner)

Jerry Batchelor (Agent)

Steve Snyder (Owner)

Addresses:

3200 East Inland Empire Blvd. Suite 210, Ontario, CA, 91764

Reputation Report

Rent Ready

Complaints and Resolutions

Other Information