Complaints for Rent Ready in Rancho Cucamonga, CA

8333 Foothill Blvd Suite 105
Rancho Cucamonga, CA 91730 | Get Directions

(909) 944-5888

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to provide placement in rental properties, rental listings contained information that was outdated, or did not meet the specifications desired by renters. Some customers complain landlords are unaware prospective tenants are charged fees. All complainants request refunds and are denied. The company responds in a few cases by explaining why no refunds are given. They claim their refund policies require customers to visit their office twice weekly to pick up new listings for 90 days before they become eligible for a refund. Some complainants are dissatisfied with the company's response claiming their refunds were denied after picking up the listings twice a week.

Complaint Closing Statistics

0 complaints against Rent Ready closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rent Ready complaints